In recent years, major auto companies such as Toyota had to recall millions of cars because of defects. Use the Internet to determine the reasons for these quality problems. How do you think these auto companies could effectively use business process engineering tools such as Total Quality Management and Sigma Six Quality Programs to reduce defects?

Module 8 Discussion Forum A

In the Module 8 Discussion Forum A, post your response to the following discussion topic. Reply to at least two classmates' responses by the date indicated in the course Calendar.

In recent years, major auto companies such as Toyota had to recall millions of cars because of defects.  Use the Internet to determine the reasons for these quality problems.  How do you think these auto companies could effectively use business process engineering tools such as Total Quality Management and Sigma Six Quality Programs to reduce defects?

LO 8.4

 

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